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walterpi
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Envy 4520 won't print color from new computer

HP Pavilion Laptop 15z-cw100; HP Envy 4520
Microsoft Windows 10 (64-bit)

I bought a new HP laptop (HP Pavilion Laptop 15z-cw100) and tried to set it up with the color printer (HP Envy 4520) that I've been using for years.  I cannot find options in windows to print in color to this printer.  I have not had this problem with any other device (at least 4 or 5 devices have printed color from this printer in the past), so it's not a hardware problem.  The issue is the exact same as described in a previous post that was never solved.  Given that the printer and laptop are both HP (with Windows 10 pre-installed), I think HP should have a role in solving the issue.

 

Issue has occurred before to someone else also using Windows 10:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Envy-4520-not-printing-color/td-p/6926853

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Envy 4520 won't print color from new computer

Hi @walterpi

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Let's try these steps -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

 

Try adding the printer using IP address -

 

1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

walterpi
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Envy 4520 won't print color from new computer

Thanks! That worked. 🙂

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Envy 4520 won't print color from new computer

Hi @walterpi

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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