HP 6968 error code 0x6100004a

[AZP2017]

Printer not working. Attempted to reset, got as far as to remove the toner cartridge but it is frozen. Does not move into center position enabling removal. Machine is plugged into power strip and not directly into wall.

[The_Fossette]

Hi @AZP2017,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are getting an error on the printer front panel.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2hvlM1l

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[NoJB17]

I too am getting this error code on my printer and I have tried everything to reset the printer to get it working again but to no avail.  Anything else I can do to fix the issue

[KingOfEldorado]

The document linked in your answer says in step 4 to remove the cartidges from the printer. The problem with that, as noted by to original question, is that the cartridge tray is locked at the far right such that it can only be moved about a half-inch by hand and the cartidges cannot be removed in that position. Now what? Otherwise, I have the same issues as previously stated: mesages saying there is a paper jam, warning not to turn off the printer by uplugging it even though it won't shut off via the on-off button, and a general "printer malfunction" message with the code cited above.

[Carter17]

I too had the same issue. Jam error with no jam, locked ink cartridges to the right position, and an error about not shutting down properly. I restored the default factory settings and it started working again.

[GS54]

How would a factory reset be done from just the printer?

[Carter17]

I can’t find the option for the factory reset. I came across it randomly trying to fix the issue. Try going to setup and network set up there is a restore network settings option. I don’t think that’s what I had found but maybe it will work?

[Carter17]

It was under Setup, Printer Maintenance, Restore, Restore Factory Defaults

[RaymondLee]

HP Office Jet Pro 6968 All-In-One Printer

Serial Number[edited]       Product Number: T0F28A

Message on display:

There is a problem with the printer or print system. turn the printer off then on. if you continue to get this message, contact HP. 0x6100004a

the display tells me that there is a paper jam but there is no paper jam i have looked several times

the cradle the ink cottages ride in will not move from the stand by   position 

[asmita6658]

Hi @RaymondLee

Welcome to the HP Support Community. 

Have you tried these steps yet? 

If the issue still persists, this indicates a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!