02-06-2020 12:08 PM
Got a new Mac Airbook. Hooked up with my Officejet through bluetooth for printing but can't seem to scan. Downloaded HP Easy Scan three times but it can't find the printer. I get to the Add and Verify section, select Sith to HPDriver and keep getting the same message- cannot configure device software. go back to previous step and install software again. Once I clicked Use the Current Driver. It went through but can't find the printer when trying to scan. Any ideas? Thanks
Solved! Go to Solution.
02-06-2020 12:16 PM
Please don't call the above number, this is not affiliated with HP Support in any way.
Download and install below drivers package from Apple:
Open System Preferences > Printers & Scanners and click the plus sign.
Select the listed 8600 printer, within the Use drop-down menu be sure to select the HP Officejet Pro 8600 option and press Add.
Now, open HP Easy Scan and try scanning again.
If you experience any difficulties, be sure to clarify your exact macOS version, click the Apple icon and then About this Mac to find up the OS version.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂