09-20-2019 10:06 AM - edited 09-20-2019 04:29 PM
This has GOT to be a typical scenario, yet it appears that current HP software/setup doesn't easily support it!
- Home network linked via ISP Wired/Wifi Router
- Some computers are ethernet-wired to the Router
- HP printer is wired to the Router
- Some computers use (network) Wifi to connect to the Router
Wired computers work perfectly: printing is fine, and web browser to printer's built in web server (at nnn.nnn.nnn.nnn) is fine.
Wifi computer can't connect to printer:
- Can sometimes ping it.
- Can't connect to its web browser
- None of the HP install processes are able to see the printer
- There's no apparent way to simply install the driver, set up an IP address port, and go
- (I see no documentation on what the IP/port/etc settings should be for this printer)
Worst: HP install software assumes EITHER:
- Wifi is going to connect to Printer Wifi. (and ethernet disabled on printer)
- Use ethernet from all computers to printer. (And printer wifi disabled)
Thus, NO support for: user computer is on Wifi to network; printer is on wired ethernet???!!!
Our situation breaks everything. HOW TO PROPERLY INSTALL?
09-22-2019 12:02 PM - edited 09-22-2019 12:03 PM
@MrPeteH, Welcome to the HP Support Community!
- Make sure the printer and the PC are connected to the same wireless network.
- This printer supports 2.4 and 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- If you are not able to open the EWS page of the printer using the IP address on a particular PC, it means there is no communication between these 2 devices.
To know how to connect the printer to a wireless network, refer to this document.
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
To know how to assign a manual IP to the printer, refer to step 6 and 7 from this document.
Let me know how this goes.
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