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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I can't find the app to print

Create an account on the HP Community to personalize your profile and ask a question
12-11-2018 03:10 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and would like to help
Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541
Also check for the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168
Then add the printer using Apple Software update
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Click the Apple menu, then click System Preferences.
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Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
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Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.
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If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign
to delete the printer. Once the printer is removed, click the plus sign
, click Add Printer or Scanner, click the name of your printer, then continue to the next step.
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If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.
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If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with a USB cable.
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Click the Use or Print Using menu, then select the name of your printer.
NOTE: Selecting a Generic driver option from the Use menu can result in limited printer functionality.
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Click Add to add the printer to the list.
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If you are prompted to install software, click Download and Install to complete the installation.
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Close the System Preferences window.
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Try to print, scan, or fax, depending on your printer functionality.
You can refer to this Link: https://support.hp.com/in-en/document/c04510394
Alternately you can use the HP Smart App. Please refer to this Link: https://support.hp.com/in-en/document/c03561640
Let me know how it goes 😊
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee