I cannot get my Envy printer to print from my iPad or desktop.

[Dollgirl]

I cannot get my printer to print from my computers. I have reinstalled , done the things for troubleshooting and can print from ePrint but not from Facebook , email or anything saved. Please assist

[RnRMusicMan · Accepted solution]

Hi @Dollgirl, 

Thank you for joining the HP Forums! 

I noticed your post that you cannot get your HP Envy to print from your iPad or Desktop. I am happy to look into this for you!

What is the model number for your HP Envy? How Do I Find My Model or Printer Number?

What is the Operating System on the Desktop, Windows or Mac? What version? http://www.whatsmyos.com. 

To confirm the printer's hardware is functional, are you able to make a copy with the printer's scanner glass? Copying Documents. 

In the meantime, please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope to hear from you soon! 🙂

[Dollgirl]

Thank you for your assistance, Rich. I followed your tips and the final thing I did was plug my printer into outlet directly and not the surge protector and it works !