Installation of update failed on my OfficeJet 5740 with Windows 10

[MrsK2]

Installation of driver update failed. I followed the instructions in case this happens to no avail.  I now have no driver and can't use printer. 

[KrazyToad · Accepted solution]

@MrsK2

Welcome to HP Community

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[MrsK2]

I followed your instructions and everything went smoothly.  It finally boiled down to needing a new IP address.  Message was "deivce on network, network software unable to find it using typical method."  I let the installation process frind a new IP address and everything is fine. Since my Internet Provider set up the printer on the Network originally, I was a little apprehensive about changing it!  Thank you very much for your help.  

[KrazyToad]

@MrsK2

I'm glad we got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊