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Message 1 of 2
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Flag Post

Mac OS will not open printer driver

HP Recommended
OfficeJet Pro 8625
macOS 10.15 Catalina

Has anyone encountered the following error message? I can't find anything on the community threads, virtual assistant doesn't recognize the issue, and I can't find a way to contact an agent over the phone. Thank you for any help.

 

Screen Shot 2020-06-03 at 12.12.09 PM.png

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Kpgramps, Welcome to HP Support Community!

 

You need to allow HP Easy Start in the Security & Privacy System Preference.

 

Refer to the document https://support.apple.com/en-us/HT202491 for additional help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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