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‎06-05-2017 05:54 PM

HP Recommended
Product: Deskjet 6940 series
Operating System: Microsoft Windows 7 (64-bit)

I lost communication between the printer above with Windows 7 desktop cpu.  Tried re-installing using Vista cd (only one I have) and I need compatibility info so I could install it again.  It was working, but I don't know what happened and why I lost communicatio.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2017 07:02 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Not sure why a Vista CD is used on a Win 7 PC.

 

Can you install using this wizard:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎06-06-2017 07:02 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Not sure why a Vista CD is used on a Win 7 PC.

 

Can you install using this wizard:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-06-2017 09:20 AM

HP Recommended

Hello, Dean.  I thank you for your quick response.  Before I received your reply email, I "fiddled" with the printer myself.  I restored my cpu to a date before the last time I tried using the printer.  I think that helped.  I also did some research and found out that Windows provides help in the os for installing printers.  I tried that as well, and it worked.  I know have my printer working as it was before.  I think that an electric stoppage in my house must have thrown it off.  Anyway, I am keeping your reply email in my "HP" email group.  Thank you again. 

Was this reply helpful? Yes No

‎06-06-2017 09:27 AM

HP Recommended

Hi @cklc,

Glad to hear that your issue is resolved and all is working well now.

 

ALways good to keep a copy of the FULL feature software somewhere as it will be helpful if you need it and saves time to download.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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