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‎11-11-2019 12:26 PM

HP Recommended
Operating System: macOS 10.15 Catalina

As per other comments, I cannot access my printer/scanner (Deskjet 3630), following the Apple OS Catalina, "upgrade". Has HP sorted this out, and resolved the 64 bit issue? 

1 person had the same question
1 REPLY 1

‎11-14-2019 10:35 AM

HP Recommended

@Appleuser1, Welcome to HP Support Community!

 

The full-featured software for the printer is now available. You can download and install the software from here.

 

I understand the inconvenience caused. I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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