cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Bmlr2018 Student
Student
1 0 0 0
Message 1 of 2
94
Flag Post
HP Recommended

Printer connected to WiFi but cannot reconnect to printer

‎03-18-2019 03:16 PM

Product: HP OfficeJet 4654
Operating System: macOS 10.14 Mojave

My printer and computer are both connected to WiFi, but somehow my printer disconnected from my computer. I cannot figure out how to reconnect them together. My computer says that it cannot find a printer. 

Reply
1 REPLY 1
HP Support Agent
HP Support Agent
5,478 4,662 304 288
Message 2 of 2
68
Flag Post
HP Recommended

Printer connected to WiFi but cannot reconnect to printer

‎03-20-2019 09:49 AM

@Bmlr2018

 

A warm welcome to HP Support Community!

The wireless light on the printer, is it steady or blinking?

Do you have any antivirus software installed on your Mac?

What's the make and model of your WiFi router?

Could you also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test.

 

 

 

 

 

Senan6806


I am an HP Employee

Reply
0 Kudos

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation