Solved: Re: Printer is not printing on Ubuntu 18.04 - HP Support Community

4lex · ‎11-30-2018

Operating system: Ubuntu 18.04
HPLIP version: 3.18.10

Hello support community,
When I try to print a page, the green lamp of the printer starts blinking, the job goes into the 'printing' status and after a few secunds to the 'stopped' status.

Background:

I recetly upgraded my OS from Ubuntu 16.04 (where the printer was still working) to Ubuntu 18.04.
Then I installed the latest HPLIP version automatically , also reinstalling the hp-plugin.
At this point the issue appeard and I started looking for a solution.
I run the HPLIP Driver Diagnose, which found access permission problems with /etc/cups/ppd/HP-LaserJet-Professional-P-1102w.ppd (the owner was root). Therefore I changed the permission of the file to user (me). This didn't solve my issue, but the HPLIP Driver Diagnose is now running without finding any further issues and I don't have any more ideas how to fix the problem.
Any help is very much appreciated! 🙂

The current output of the HPLIP Driver Diagnose

HP Linux Imaging and Printing System (ver. 3.18.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.18.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 

Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.18.10)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-39-generic #42-Ubuntu SMP Tue Oct 23 15:48:01 UTC 2018 GNU/Linux
 Host: mars
 Proc: 4.15.0-39-generic #42-Ubuntu SMP Tue Oct 23 15:48:01 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro  18.04 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.18.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.10
html=/usr/share/doc/hplip-3.18.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.10



Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1543609823
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W47165SPR1a"
printer_name = 
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[installation]
date_time = 11/30/18 22:28:55
version = 3.18.10


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.2.7           OK         'CUPS Scheduler is running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.26            OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.12.2          OK         -
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.19.4          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

------------------------
| General Dependencies |
------------------------

 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.2.7           OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               2.2.7           OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.27'         OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               -               OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.3           OK         -
 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.0           OK         -
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.6.7           OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 python3-pyqt4-dbus   PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             4.12.1          OK         -
 python3-pyqt4        PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.12.1          OK         -
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.6           OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.2.5           OK         -
 python3-devel        Python devel - Python development files                      REQUIRED        2.2             3.6.7           OK         -
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.4.0           OK         -

--------------
| COMPILEDEP |
--------------

 libtool              libtool - Library building support services                  REQUIRED        -               2.4.6           OK         -
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               7.3.0           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -

---------------------
| Python Extentions |
---------------------

 cupsext              CUPS-Extension                                               REQUIRED        -               3.18.10         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.18.10         OK         -

----------------------
| Scan Configuration |
----------------------

 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.18.10         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.18.10         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI                        Model                           
  --------------------------------  --------------------------------
  hp:/usb/HP_LaserJet_Professional  HP LaserJet Professional P 1102w
  _P_1102w?serial=000000000W47165S                                  
  PR1a                                                              

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
HP-LaserJet-Professional-P-1102w
--------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W47165SPR1a
PPD: /etc/cups/ppd/HP-LaserJet-Professional-P-1102w.ppd
PPD Description: HP LaserJet Professional p 1102w, hpcups 3.18.10, requires proprietary plugin
Printer status: printer HP-LaserJet-Professional-P-1102w is idle.  enabled since Fr 30 Nready to print15 CET
Required plug-in status: Installed
Communication status: Good


--------------
| PERMISSION |
--------------

USB             HP-LaserJet-Professional-P-1102w Required        -        -        OK       Node:'/dev/bus/usb/001/006' Perm:'  root  lp rw- rw- rw- rw- r--'
 

Checking for Configured Queues....
 
Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
Plugin's already installed
 
Diagnose completed...



More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

There is also a crash report from the printing job.

4lex · ‎12-14-2018

Solved the issue by myself:
1. Removed hplip completely:

sudo rm -rf /usr/share/hplip
sudo rm -rf /etc/hp
sudo rm -rf ~/.hplip
sudo rm -rf /var/lib/hp

2. Downloaded an older version, namely hplip-3.18.6.run from:
https://sourceforge.net/projects/hplip/files/hplip/

3. Installed it:

Switch to the directory with the downloaded file:

cd ...

Make the file executable:

chmod +x hplip-3.18.6.run

Execute:

./hplip-3.18.6.run

Follow the steps.

4. Install the hp-plugin if it is not installed after the above steps:

hp-plugin

Follow the steps.

View solution in original post

4lex · ‎12-14-2018

Solved the issue by myself:
1. Removed hplip completely:

sudo rm -rf /usr/share/hplip
sudo rm -rf /etc/hp
sudo rm -rf ~/.hplip
sudo rm -rf /var/lib/hp

2. Downloaded an older version, namely hplip-3.18.6.run from:
https://sourceforge.net/projects/hplip/files/hplip/

3. Installed it:

Switch to the directory with the downloaded file:

cd ...

Make the file executable:

chmod +x hplip-3.18.6.run

Execute:

./hplip-3.18.6.run

Follow the steps.

4. Install the hp-plugin if it is not installed after the above steps:

hp-plugin

Follow the steps.

kpatnaik · ‎04-29-2019

Thank you!

kalmer · ‎07-03-2019

During step 3:

Unable to recieve key from keyserver

Without this, it is not possible to authenticate and validate the plug-in prior to installation.

Do you still want to install the plug-in?

Yes

Plug-in install failed.

error: Pthon gobject/dbus may be not installed

error: The device you are trying to setup requires a binary plug-in. Some functionalities may not work as expected without plug-ins. Please run 'hp-plugin' as normal user to install plug-ins. Visit http://hplipopensource.com for more infomation.

That brings me back to "Driver Plug-in Installation".

ekremkaya58 · ‎09-12-2019

Thank you very much. This worked for me.

Korba · ‎12-01-2019

Thanks you !!!

I tried several solutions and HPLIP versions, but this was the only that worked for me (Ubuntu 18.04 and HP Color LaserJet Pro MFP M281fdw).

(I'm not a native English speaker, sorry for any mistake)

Printer is not printing on Ubuntu 18.04

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