cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
104
Flag Post

Printer suddenly stopped printing, driver not installing

HP Recommended
HP3634 printer
Microsoft Windows 10 (64-bit)

HP3634 printer suddenly stopped printing. Driver not found, getting installation errors. Even the Scan doctor not helping.

When I try to install from Windows (Settings -> Printers & Scanners -> Add a printer) it 'sees' the printer but comes back as driver is unavailable. HELP!

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,881 15,841 676 744
Message 2 of 2
Flag Post
HP Recommended

@KA101

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers:

  • Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue continues, uninstall and reinstall printer Basic drivers. from here: Click here
  • If the issue still continues, install using Using the Windows Built-in Print DriverClick here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation