Printer won't print, copy, or anything.

[Missi1969]

Got printer in end of 2017. I moved in 2018. I just tried to hook up my printer, and it will not print, copy, or scan. It says HP INSTANT INK PROBLEM. CONTACT HPINSTANTINK.COM.I just put new ink and paper in my printer, and still nothing. I called HP customer service, and they wanna charge me $99 to fix the problem. She said there's nothing wrong with my printer or mobile phone, that it's the drivers need updating.  I don't have $99 to fix my printer! HELP!

[asmita6658]

@Missi1969

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer is not printing. 

Don't worry, I'm here to help! To better assist you - Are you still enrolled in the Instant Ink?

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Missi1969]

I already bought a new black n white ink cartridge from Walmart 2 days ago, but couldn't print still. So I un- enrolled in the house instant ink. But it's still telling me I can't print unless I'm enrolled in the house instant ink! WTH?  I would rather buy my own ink! I DO NOT WANT TO BE WNROLLED! I paid for my printer, and I own it! NOW I CANT PRINT NOTHING UNLESS IM ENROLLED IN THEIR INK PROGRAM?

[asmita6658]

@Missi1969

Thanks for replying. You should not be getting the error when regular ink cartridges are installed. 

I'd suggest try removing and re-enabling the web services -

1) From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).
2) Touch Remove Web Services.
3) Touch Yes.

4) Restart the printer. 

5) From the printer control panel display, touch HP Printables.
6) Touch Enable Web Services, and then touch Yes.
7) Touch Accept to accept the Web Services terms of use and enable Web Services.
8) In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

9) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Install the regular ink and try printing. 

Let me know. 

[Missi1969]

I just did every step, but still saying this. No matter what I do, it continues to keep saying this.

[Missi1969]

STILL NOT PRINTING. THIS IS REDICILOUS.

[asmita6658]

@Missi1969

Thanks for posting the picture. 

I have sent you a private message with the steps to perform a semi-full reset.

Keep me posted.