• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Acer
Microsoft Windows 10 (32-bit)

Installed a new HP Deskjet printer 2130  on Acer running Windows 10. Setup and troubleshooting says that the printer is installed. When attempting to print anything the document stays in the print queue but doesn’t print out on the printer. If I reboot the PC all documents that are in the queue automatically print. Including another document that isn’t in the queue (where does this come from?) .

Thereafter any new items I put in the queue don’t print until I reboot the PC again. Strange that the same document in ( ) above prints again. 

 

1 REPLY 1
HP Recommended

@PeterB43

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Restart print services and clear the print folder

  • Control Panel > icon view > Administrative Tools > Services >
  • Scroll down, find, and Stop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

And, also run firmware update from here: https://support.hp.com/in-en/drivers/selfservice/hp-deskjet-2130-all-in-one-printer-series/7174550

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.