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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Using Windows 10. Trying to print, the doc is in printer queue but won’t print.

HP Recommended
Acer
Microsoft Windows 10 (32-bit)

Installed a new HP Deskjet printer 2130  on Acer running Windows 10. Setup and troubleshooting says that the printer is installed. When attempting to print anything the document stays in the print queue but doesn’t print out on the printer. If I reboot the PC all documents that are in the queue automatically print. Including another document that isn’t in the queue (where does this come from?) .

Thereafter any new items I put in the queue don’t print until I reboot the PC again. Strange that the same document in ( ) above prints again. 

 

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@PeterB43

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Restart print services and clear the print folder

  • Control Panel > icon view > Administrative Tools > Services >
  • Scroll down, find, and Stop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

And, also run firmware update from here: https://support.hp.com/in-en/drivers/selfservice/hp-deskjet-2130-all-in-one-printer-series/7174550

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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