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‎05-08-2019 11:28 AM

HP Recommended

Hello.  I have an HP Office Jet Pro 6968.  It won't work.  It says I am turning off printer wrong.  Also says I have a paper jam and I don't.  When I push the button to turn it off the ink won't move back over from the right.  It is stuck there.

1 person had the same question
1 REPLY 1

‎05-09-2019 05:06 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please contact HP for support if the printer is still under warranty.

https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for chosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
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