Не печатает принтер через wifi

[Denis108]

Все добрый день, Проблема с принтером HP 9010 series. Настроил для печати по wifi, при отправке файлов на принтер идет сообщение что отправлено на печать, на дисплее принтера появляется надпись печать и все, весит надпись и печать не проходит, а на мобильном приложении hp приходит сообщение, что печать заблокирована, на ПК также отправляет и весит в очереди. Уже менял частоты wifi чисто на 2.4 Ггр, не помогло, делал сброс и заново настраивал принтер, не помогло, подключался через Wifi Direct, также висит в статусе Печать. Печатает только пробную страницу. И фишка если отправить на печать статус о беспроводном соединении принтера хоть с приложения и хоть с самого принтера, то печать также становиться в очередь и весит. По картриджам стату типа не родные, весит восклицательные знаки на принтере в настройках принтера защита отключена, и при отправке принтер не ругается что картриджы не родные. 

[Nal_NR]

Hi @Denis108,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

[Denis108]

Good afternoon, I have a problem with my HP 9010 series printer. I have set it up for printing over wifi, but when I send files to the printer, it says that the file has been sent to print, but the printer's display shows that the print is in progress, and the hp mobile app shows that the print is blocked. I have already changed the wifi frequency to 2.4 GHz, but it didn't work. I have also reset the printer and reconfigured it, but it still doesn't work. I have tried connecting to the printer via Wifi Direct, but it still shows that the print is in progress. It only prints a test page. And the trick is that if you send a print status about the printer's wireless connection, whether from the app or from the printer itself, the print will also be queued and will take up space. For non-native cartridges, the printer's settings show exclamation marks, and when you send a print, the printer doesn't complain about the non-native cartridges.

[Hawks_Eye]

Hi @Denis108 

Thanks for getting back to us and posting in English.

I can feel how frustrating this must be—especially when the printer appears connected, acknowledges the job, but never actually prints. 

Let’s walk through a focused set of steps to help break through this blockage and restore wireless printing:

 

1. Clear the Print Queue and Restart Services

• On your PC, press Win + R, type services.msc, and press Enter.
• Locate Print Spooler, right-click → Stop.
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files inside.
• Go back to services.msc, right-click Print Spooler → Start.

This clears any stuck jobs that may be jamming the pipeline.

 

2. Assign a Static IP to the Printer

Dynamic IP changes can confuse the connection:

• On the printer’s control panel, go to Settings → Network Setup → Wireless Settings → Advanced Settings → IP Settings.
• Choose Manual IP and assign a static IP (e.g., 192.168.1.250).
• Save and restart the printer.

You can now use this IP to print directly or access the Embedded Web Server.

 

3. Access Embedded Web Server (EWS)

• Open a browser and enter the printer’s IP.
• Go to Settings → Security → Firewall and ensure it’s disabled.
• Under Network Settings, confirm Wi-Fi Direct and Wireless are both active.

HP’s guide for EWS access is here.

 

4. Reinstall the Full Driver Suite

Even if the printer is detected, the driver may be misconfigured:

• Visit the HP 9010 Series Driver Page.
• Download the Full Feature Software and Driver for Windows.
• Uninstall any existing HP software, then reinstall using the new package.

 

5. Check Cartridge Recognition

Exclamation marks on non-native cartridges may interfere with job processing—even if no error is shown:

• Remove and reinsert the cartridges.
• Clean the copper contacts with a lint-free cloth and distilled water.
• If possible, test with genuine HP cartridges to rule out firmware-level blocking.

6.  Use HP’s Diagnose & Fix Tool (Windows)

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

You're doing everything right—we’ll get this sorted.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye