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‎09-02-2021 09:39 PM

HP Recommended
Product: HP 1001nw

Power blinking light. Printer not turning on. Printer under warranty, how do I file a claim? 

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5 REPLIES 5

‎09-04-2021 07:29 AM

HP Recommended

@tharwani, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer and the power light is blinking. It means the printer is too hot to continue printing. Wait for 3 to 15 minutes for the printer to cool. Printing resumes automatically when cooling is complete.

 

For more info on this issue, refer to - Blinking Lights

 

If the light does not stop blinking, reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-04-2021 07:46 AM

HP Recommended

Thanks for replying. Resetting the printer didn’t do anything. Printer is connected directly to a wall socket. I don’t think the printer is too hot, the power plug was removed  for a full day and power light is still blinking afterwards. There is no sign of the printer initializing when connected. It just blinks.

 

How do I start a warranty claim? There seems no option on my dashboard to start a claim. The product is under warranty. 

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‎09-04-2021 08:00 AM

HP Recommended

@tharwani

 

In this case, I'm afraid this could be a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎09-04-2021 05:08 PM

HP Recommended

Thank you. I have submitted the case. 

 

Thankyou for the youtube video. 

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‎09-05-2021 05:16 AM

HP Recommended

@tharwani

 

You are welcome. HP Support team will get in touch with you within 24-72 working hours.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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