2 computers connect to an HP printer via wifi. One computer can print but the other can't

[Wendsurf]

Computer #1 can send files that print easily as always.

Computer #2 recently was cleaned by the Geeks after getting a virus.

It doesn't print anything. It says there is a printer error, no further details.

We tried restarting both printer and computer#2.  It didn't fix the problem.

[VikramTheGreat · Accepted solution]

Hi @Wendsurf,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Based on your situation. Computer #1 prints normally. Computer #2 (recently cleaned after a virus) shows “printer error” ❌, This clearly indicates the issue is with Computer #2 (driver/system configuration), not the printer itself.

To guide you correctly, first confirm the exact printer model being used. Different HP models have slightly different drivers and connection methods, so providing the model will allow precise steps.

Step 1: Check Printer Status on Computer #2

1. Go to Settings → Bluetooth & Devices → Printers & Scanners
2. Select your HP printer
3. Click Open print queue

Verify:

• ❌ No paused jobs
• ❌ No “Printer Offline” option enabled

Step 2: Remove the Printer Completely

1. Go to Printers & Scanners
2. Select the HP printer → Click Remove Device
3. Restart Computer #2

👉 This clears possible corrupted configurations after virus cleanup

Step 3: Reinstall Using HP Smart

1. Download/open HP Smart
2. Click + Add Printer
3. Let the app detect the printer automatically
4. Complete setup

👉 You may notice during setup the system reconnecting and refreshing the print path, this is expected

I hope this helps.

Take care and have an amazing day!

[Wendsurf]

To VikramTheGreat, YOU are Great!  This worked.  I am happily printing again.

[VikramTheGreat]

Hi @Wendsurf,

That is wonderful to hear! Thank you so much for the kind words. I’m really glad the steps helped and that your printer is happily printing again. There’s nothing better than seeing things come back to life after a frustrating setup issue.
 

If you ever need help again with your HP devices, feel free to reach out anytime. Happy printing!