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‎01-11-2022 10:56 AM

HP Recommended
Product: HP Envy 5010
Operating System: macOS 11.0 Big Sur

I have an HP Envy printer and a new MacBook Pro, running Mac OS Monterey. My MacBook is unable to print using the Envy,

  • It is attached to the same Wifi network
  • I can print to it using this network from iphone and Android phones
  • I have tried resetting the print system and reinstalling, but MacBook insists printer is offline (it isn't) and so fails to install
  • HP Utility fails to connect to the device
  • HP Smart just crashes!
  • Unable to connect using IP address
  • Have rebooted MAcBook and printer 

Anyone any suggestions?

 

Graham

Category:
1 person had the same question
3 REPLIES 3

‎01-14-2022 12:31 PM - edited ‎01-15-2022 01:23 AM

HP Recommended

@GDG8

 

Welcome to the HP support community.

 

Are you getting any error messages?

Sandytechy20
I am an HP Employee

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‎01-15-2022 12:25 AM

HP Recommended

To reply to my own post, a rest of the router finally did the trick. 

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‎01-15-2022 01:24 AM

HP Recommended

@GDG8

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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