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‎10-29-2020 07:41 PM - last edited on ‎10-30-2020 06:05 AM by Retired

HP Recommended
Product: hp6830
Operating System: Microsoft Windows 10 (32-bit)

I am trying to load installation software for a HP 6830. It is running quite happily on my first pc over my wifi network, but when I try and install the software on my laptop, it cannot locate the printer. The laptop is connected to the internet via a sky router

When I run the SKY broad band  diagnostic it sees both the printer and the laptop as connected devices. I

have tried temporarily disabling my firewall to no effect.

 

Any suggestions please?

 

George [Personal Information Removed]

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2020 06:36 PM

HP Recommended

Working now,

 

it appears that despite the printer working happily to the first pc, it is necessary prior to  installing on my laptop to pull the printer power cord and turn the printer back on for it to register on my laptop as the printer to install.

 

It failed once again, but on a second attempt it worked.

 

Lots of trials and lots of head scratching but everything is working. (Until the next windows upgrade)

 

 

George 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-14-2020 06:36 PM

HP Recommended

Working now,

 

it appears that despite the printer working happily to the first pc, it is necessary prior to  installing on my laptop to pull the printer power cord and turn the printer back on for it to register on my laptop as the printer to install.

 

It failed once again, but on a second attempt it worked.

 

Lots of trials and lots of head scratching but everything is working. (Until the next windows upgrade)

 

 

George 

1 person found this reply helpful
Was this reply helpful? Yes No
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