• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-29-2020 07:41 PM - last edited on ‎10-30-2020 06:05 AM by Retired

HP Recommended
Product: hp6830
Operating System: Microsoft Windows 10 (32-bit)

I am trying to load installation software for a HP 6830. It is running quite happily on my first pc over my wifi network, but when I try and install the software on my laptop, it cannot locate the printer. The laptop is connected to the internet via a sky router

When I run the SKY broad band  diagnostic it sees both the printer and the laptop as connected devices. I

have tried temporarily disabling my firewall to no effect.

 

Any suggestions please?

 

George [Personal Information Removed]

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2020 06:36 PM

HP Recommended

Working now,

 

it appears that despite the printer working happily to the first pc, it is necessary prior to  installing on my laptop to pull the printer power cord and turn the printer back on for it to register on my laptop as the printer to install.

 

It failed once again, but on a second attempt it worked.

 

Lots of trials and lots of head scratching but everything is working. (Until the next windows upgrade)

 

 

George 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-14-2020 06:36 PM

HP Recommended

Working now,

 

it appears that despite the printer working happily to the first pc, it is necessary prior to  installing on my laptop to pull the printer power cord and turn the printer back on for it to register on my laptop as the printer to install.

 

It failed once again, but on a second attempt it worked.

 

Lots of trials and lots of head scratching but everything is working. (Until the next windows upgrade)

 

 

George 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.