• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-12-2021 10:15 AM

HP Recommended
Product: Deskjet 3755
Operating System: Microsoft Windows 10 (64-bit)

I installed the printer; all the relevant lights are on and not blinking.  The "Smart" app says the printer is online and working, and the diagnostic says there is nothing wong with the printer.  It will not print.  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2021 11:19 AM

HP Recommended

Okay, so I solved the problem:  I had the wrong 3700 picked from the drop-down.  The printer at the top of the list is the USB 3700, which of course is not connected.  I wish that would indicate in the list, but it doesn't.  My old 1010 shows up too, and is indicated as "ready," despite the fact that I removed it with Revo uninstaller!  

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-12-2021 11:19 AM

HP Recommended

Okay, so I solved the problem:  I had the wrong 3700 picked from the drop-down.  The printer at the top of the list is the USB 3700, which of course is not connected.  I wish that would indicate in the list, but it doesn't.  My old 1010 shows up too, and is indicated as "ready," despite the fact that I removed it with Revo uninstaller!  

Was this reply helpful? Yes No

‎12-12-2021 11:24 AM

HP Recommended

Forgot to mention that the "correct" printer is the 3755 with the prefix "HP6376 . . . (HP 3700 series)." I was trying to use the one temporarily in use during WiFi setup.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.