3830 on Instant Ink Plan doesnt now know it is on instant ink

[rvince99]

I've owned this 3830 for several years, have been on instant ink, and have had no issues. Suddenly, It is stuck  on a screen ""Cartridge cannot be used until printer is enrolled in hpinstant ink" and will not print. The blue network status light is solid blue. When I go into HPSmart, that printer shows "Cartridges Require HP Instant Ink  Enrollment." I go into my instant ink account, and it no longer shows me as enrolled, nor does it show my printer? When I try to enroll, it wants a ode from a test page -- but I cannot print the page. Im truly stuck here and jsut want to get back up and running again. Of course, HO wont let me speak with anyone, so I'm left to this forum. TIA.

[Raj_05]

Hi @rvince99,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you have issues printing and you are getting an error cannot print visit instant ink page on the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled for instant ink subscription?

Have you canceled the instant ink contract?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please brief the issue in detail to assist you better.

This message would normally appear if there is a billing issue with the Instant Ink service. (sometimes it represents a connection issue, but I'm pretty confident that it is not.) I'm pretty sure that the original owner was enrolled in the Instant Ink program and failed to cancel the service properly.  

If you look at the printer's Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store-bought cartridges. The printer should then work. 

If you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records and help you in registering with instant ink.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support