4155e keeps freezing and must unplug to reset and then again after 5 mins freezes

[RonH10]

I installed my 4155e but after 5 mins it goes off line.  Power light stays on WiFi still lit but can’t  find printer in network and printer is frozen n can’t power off must unplug to reset and then it starts all over again. What’s going on and how do I fix this. 

[A_Gayathri]

Hi @RonH10 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing some frustrating issues with your printers. Here are a few troubleshooting steps you can try to address the problems:

• Check Power Supply: Ensure that the printer is plugged into a stable power source and that there are no issues with the power outlet or cable. Sometimes unstable power can cause devices to freeze or go offline.
• Update Firmware: Make sure that your printer's firmware is up to date. Manufacturers often release firmware updates to address known issues and improve performance. Update the firmware on an HP printer
• Check Wi-Fi Connection: Verify that your printer is connected to the correct Wi-Fi network and that the signal strength is sufficient. Weak or intermittent Wi-Fi connections can cause printers to go offline or freeze.
• Restart Router: Sometimes, the issue may be with the router rather than the printer. Try restarting your router to see if it resolves the connectivity issues.
• Reset Printer: If the problem persists, try performing a factory reset on your printer. Refer to the user manual for instructions on how to do this, as the process can vary depending on the model.
• Check for Interference: Ensure that there are no sources of interference near your printer that could disrupt the Wi-Fi signal, such as other electronic devices or metal objects.

Refer to this document:  HP DeskJet 2755e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[RonH10]

Thanks for taking time to reply. I appreciate it very much. so I did update the firmware on the printer that did not help. Checked connections WiFi router all is good. 
if I unplug it it restarts and all is fine until after about 5 mins and then it should go to sleep but it just goes offline and the bottoms freeze. Have to unplug again and start again. 
I tried to pursuit and direct connected to my pc via us. Cable but same thing after approx 5 mins it goes off line and all buttons are frozen  

it’s just so into have unplug and plug back in and wait for it to re start. Hp can’t seem to help either without charros fee. 

[A_Gayathri]

Hi @RonH10,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.