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‎04-25-2024 02:12 PM

HP Recommended
Product: HP Officejet 4632 e-All-in-One Printer

My modem was switched out due to an issue. I cannot connect to my wireless network anymore. Please advise.

Category:
1 REPLY 1

‎04-27-2024 01:52 PM

HP Recommended

Hi @r2sims,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like your printer is having trouble connecting to your wireless network after switching out your modem. Here are some steps you can take to resolve this issue:

Check Printer Compatibility: First, ensure that your printer is compatible with your new modem. Most modern printers and modems should work together, but it's good to check.

Restart Your Devices: Power off your printer and modem, wait for a minute, then power them back on. This can sometimes resolve connectivity issues.

Reconfigure Wireless Settings: Since your modem was switched out, your network settings (like SSID or network name and password) might have changed. You'll need to reconfigure your printer with these new settings.

  • Access your printer's control panel and navigate to the wireless setup options.
  • Select the option to configure or setup a wireless network.
  • Search for your network's SSID and enter the new password.

Check Network Security Settings: Ensure that the security settings (like WPA2) on your new modem are compatible with your printer. Sometimes, older printers struggle with newer security protocols.

Update Printer Firmware: Check if there are updates available for your printer’s firmware. Updating can solve bugs or compatibility issues.

Check the Printer's IP Address: Ensure that the printer is getting an IP address from your new modem. You can usually find this information in the network settings on your printer’s display.

Use a Static IP: Assigning a static IP address to your printer might help if it’s having trouble obtaining an IP dynamically. You can set this through your printer's network settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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