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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎12-07-2020 10:06 AM

HP Recommended
Product: Laserjet Pro M148
Operating System: Microsoft Windows 10 (64-bit)

Hello.  The Laserjet Pro M148 printer is not connecting to wifi or the ethernet cable.  The wireless network test report stated the wireless radio is turned off.  I can't turn the wireless radio back on, and when I go to the wireless menu and turn wireless back on, it reverts to off.  So, I reset printer to factory settings.  This did not fix the problem.  The printer gave me a "49 service error - turn off then on"   No luck with that.  Printer was purchased in 2019 and is just out of warranty.  Please - any suggestions other than the trash.

 

Thank you.

Category:
1 REPLY 1

‎12-16-2020 12:02 PM

HP Recommended

@Katherine0220

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m148-m149-series/21996897/document/c0402407...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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