5200 all in one will scan but won't print

[billr1958]

I can scan but can not print.  I have been able to print for a year+ but now nothing.  The printer que automatically shows an error.  Additionally, my wife has a MAC on the same wireless network and it prints fine. 

[BryanCustomPure]

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

If this solved your issue, please thumbs up and mark as solved!

[billr1958]

did not work.  received the error message "this file does not have an app associated"

[BryanCustomPure]

Try right/control clicking and waiting for the download to complete. Should end in .pkg when done. 

[billr1958]

It did have .pkg  Here is what downloaded.

hp-printer-essentials-S-5_14_8_4.pkg

Thanks

[BryanCustomPure]

The solution seems to be to doing things IN THIS ORDER:

Use Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041 - make sure your OS is correct) and see if your printer is supported. If not, move on to the next steps.

Uninstall your printer USING THIS METHOD ONLY (NOT EASY START, NOT EASY ADMIN): Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.

Run the package you already downloaded. It will take some time. Make sure it runs. Right/control click and open if it is being stubborn.

The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart.

Then reinstall your printer using: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners, and use the default drivers. If drivers do not show up, download and install the 5.1 driver package from here: https://support.apple.com/kb/dl1888?locale=en_US . Then restart your computer.

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.

If this solved your issue, please thumbs up and mark as solved!

Also, BTW, this is NOT malware, it is mistaken, due to a snafu caused by HP requesting Apple de-certify their drivers without realizing the impact. Apple did so in their last security update they pushed.

[billr1958]

easy start did not work and I have a Microsoft surface not an Apple computer

[BryanCustomPure]

My word, I'm so sorry! I hadn't noticed!

First, uninstall everything HP related:

https://support.hp.com/us-en/document/c03479819

Then restart.

THEN install the windows version of HP Smart, and run it:

https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?rtc=1&activetab=pivot:overviewtab

Let me know if it works or if any error/problem changes, and we'll go from there!

[billr1958]

It seems to have worked!  thank you so much.  I tried that a week ago but must not have done something right.  thanks again

[BryanCustomPure]

Glad to have helped! Sorry about the unobservant response earlier!