• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-22-2024 04:30 PM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer

I have a 6065 printer, and for whatever reason it is always disconnecting from my wifi. NONE of my other HP printers have ever done this. Now, I cannot get the printer to reconnect to the wifi as my desktop cannot find it. Yes they are on the same network, nothing has changed. Yes, bluetooth is on….I have deleted the printer 20times and have tried to reconnect it NOTHING IS WORKING!!  I HATE THIS PRINTER!! HELP ME RECONNECT IT AND TELL ME WHY IT IS ALWAYS DISCONNECTING!!!!!!!

1 REPLY 1

‎03-22-2024 04:39 PM

HP Recommended

It may be due to an incompatibility between your wireless hardware and the printer. This printer supports older generation 5Ghz and may not play nice with current 5Ghz. As such, you should check your router and either bind this printer to the 2.4Ghz channel or create a unique SSID for the 2.4Ghz channel and only allow the printer to connect to the 2.4Ghz channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.