6155e noo longer double sided printing

[Lhunt11]

HP envy 6155e no longer double sided printing after having done it when I first set it up. I originally had toruble with it connecting to the internet so I disconnected it then reconnected it. Then had to connect it via my computer rather than the HP smart app then it no longer shows the printer at supooerting double sided printing which I know it can do and I know from internet research it is supposted to do

[Max3Aj]

Hi @Lhunt11, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like the duplex (double-sided) printing setting might have been lost when you reconnected the printer. Here’s how to fix it:

1. Check Printer Settings in Windows

1. Open Control Panel > Devices and Printers.
2. Right-click on HP Envy 6155e and select Printer Properties.
3. Go to the Device Settings tab.
4. Look for Duplex Unit or Double-sided Printing and ensure it is set to Installed.
5. Click OK and restart your PC.

2. Check Print Preferences

1. Press Ctrl + P in any document to open the print dialog.
2. Select your HP Envy 6155e.
3. Click on Printer Properties or Preferences.
4. Look for Print on both sides or Duplex printing and enable it.
5. Click OK and try printing.

3. Reinstall the Printer Driver

1. Uninstall the printer from Control Panel > Devices and Printers.
2. Download the latest full feature driver from the HP support website.
3. Install it using USB or Wi-Fi, ensuring the HP Smart App is also installed.
4. During installation, look for an option to enable duplex printing.

4. Reset the Printer

1. Turn the printer off, unplug it, and wait 1-2 minutes.
2. Plug it back in and turn it on.
3. Try printing again to see if duplex printing is available.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support