7300 series not connecting to wi-fi

[maybehammertime]

Cannot add printer to internet after setup. direct pins fail or driver is unavailable error.

[Nal_NR · Accepted solution]

Hi @maybehammertime,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the connectivity.

If you’re having trouble connecting your HP Smart Tank 7301 All-in-One printer to the internet after setup, and you're encountering errors such as "Direct pins fail" or "Driver is unavailable," here are some steps you can follow to troubleshoot and resolve the issue:

1. Check Printer Connectivity:

• Verify Wi-Fi Connection:
  • Ensure that your printer is within range of your Wi-Fi network and that the network is functioning properly.
  • On the printer’s control panel, navigate to Setup > Network Setup > Wireless Setup Wizard to reconnect to your Wi-Fi network.

2. Restart Devices:

• Power Cycle Printer and Router:
  • Turn off the printer, unplug it from the power source, and wait for about 30 seconds before turning it back on.
  • Restart your Wi-Fi router by unplugging it, waiting for 30 seconds, and then plugging it back in.

3. Check and Update Printer Firmware:

• Update Firmware:
  • Ensure that your printer’s firmware is up to date. You can usually do this via the printer’s control panel or the HP Smart app.
  • Firmware updates can fix bugs and improve connectivity.

4. Install or Reinstall Printer Drivers:

• Download Latest Drivers:
  • Go to the HP Support website and search for your printer model to download the latest drivers and software.
• Reinstall Drivers:
  • Uninstall any existing printer drivers from your computer. Then, reinstall the downloaded drivers to ensure they are up-to-date and compatible.

5. Use HP Smart App for Setup:

• Setup via HP Smart App:
  • Download the HP Smart app from the HP website or your device’s app store.
  • Open the app, follow the setup instructions, and add your printer through the app. This can help with connecting the printer to the internet and configuring network settings.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @maybehammertime,

Please find the remaining steps below.

6. Check for Network Configuration Issues:

• Verify IP Address:
  • Print a network configuration page from the printer’s control panel to check its IP address and ensure it’s correctly connected to the network.
• Check for Conflicts:
  • Ensure that there are no IP address conflicts with other devices on your network.

7. Reset Network Settings:

• Factory Reset Network Settings:
  • On the printer’s control panel, go to Setup > Network Setup > Restore Network Defaults to reset network settings. Then, try reconnecting to the Wi-Fi network.

8. Troubleshoot Driver Issues:

• Driver Troubleshooter:
  • On Windows, use the built-in printer troubleshooter to identify and resolve driver issues.
  • Go to Settings > Update & Security > Troubleshoot > Printer and follow the prompts.

9. Check Security Settings:

• Firewall/Security Software:
  • Ensure that your firewall or security software is not blocking the printer from accessing the network. You may need to add an exception for the printer or temporarily disable the firewall to test the connection.

By following these steps, you should be able to resolve the issues with connecting your HP Smart Tank 7301 All-in-One printer to the internet and address any driver-related errors.

If you’ve tried all the above steps and are still experiencing issues, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.