• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-20-2022 07:31 AM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 11

Installing 8028e with Archer AX3000 router via Win 11 laptop. See several SSID's not the 2.4 or 5G bands on AX3000. Both bands have channel set to Auto at the moment.  Have restarted printer / router, printer and router are in close proximity, another older HP Printer connects to same router Ok. Anyone got experience tinkering with router settings or debugging to understand root cause to make the connection or is it trial and error iteration through all the channels?

1 person had the same question
7 REPLIES 7

‎03-20-2022 12:30 PM

HP Recommended

Have you tried to connect with the printer wireless wizard from the printer's front panel?




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-20-2022 12:54 PM

HP Recommended

Yes, the wizard lists several routers but not my 2.4 or 5G ones 

Was this reply helpful? Yes No

‎03-20-2022 01:23 PM

HP Recommended

For testing purposes can you create a guest network 2.4GHz without a password and try to connect.




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-20-2022 01:51 PM

HP Recommended

Sure, will try that straight away

Was this reply helpful? Yes No

‎03-20-2022 01:55 PM

HP Recommended

The 2.4G Guest network does not display in the printer wizard list of networks. Tried another device and I see the guest network Ok.

Was this reply helpful? Yes No

‎03-20-2022 02:33 PM

HP Recommended

Weird because that router is 802.11.ax I would blame it on a new router not being compatible with a printer. In your opening post, you wrote that an older HP printer can connect which makes no sense at all.




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-20-2022 02:41 PM

HP Recommended

Old printer which connects is HP OfficeJet Pro 8600 Plus. Maybe I should see if I can re-configure router to not use ax?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.