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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
macOS 10.13 High Sierra

8035 PRINTER worked fine until a sudden, maybe 1 second power loss due to a storm caused it to go offline. After toying for an hour,1 deleted the printer to try to reinstall but the Mac 10.13 will not now recognize it. is the printer a total loss?

1 REPLY 1
HP Recommended

Hi @Tomleray,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Restart your computer or mobile device and the printer. If you are using a network printer, restart the router to clear any error states.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

With the printer turned on, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

If the printer was set up on a Wi-Fi network, restart the router.

Reconnect the power cord to the printer and to a wall outlet.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a Wi-Fi network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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