8122e desktop and printer show that it is setup, but will not print from desktop.

[Dave4451]

printer will not print from pc . setup is complete on printer and pc. printer worked when i first bought it in april

[zoey7886]

@Dave4451, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Issues with Your HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer shows as setup but won't print from your desktop PC, several steps can help resolve this issue:

Restart Devices

• Restart Printer and PC: Turn off both the printer and the desktop PC. Wait for a few minutes, and then turn them back on. This simple step can resolve many connectivity issues.

Check Printer Connections

• Wired Connection: Ensure that all cables (USB or Ethernet cables) are securely connected.
• Wireless Connection: Check that the printer is connected to the correct Wi-Fi network and that the signal is strong.

Verify Printer Status

• Printer Queue: Check that the printer queue doesn't have any print jobs that might be causing a blockage.
• Printer Status: Ensure that the printer is not in offline mode. Go to the printer settings on your PC and set the printer as the default printer.

Update or Reinstall Printer Drivers

• Update Drivers: Make sure the printer drivers are up to date. You can download the latest drivers from the HP Support website.
• Reinstall Drivers: If updating doesn’t work, try uninstalling the printer drivers from your PC and then reinstalling them.

Check Printer Settings

• Paper Settings: Ensure that the paper size, type, and source settings are correct.
• Print Settings: Review and adjust print settings, such as quality and color, to ensure compatibility with your print job.

Firewall/Antivirus Settings

• Firewall/Antivirus: Sometimes firewall or antivirus settings can block printer communication. Check these settings to ensure that the printer is allowed through.

Network Settings

• IP Address Configuration: Verify that the printer has a valid IP address if connected via network. Check for any changes in your network settings that might affect the printer connection.

Printer Test

• Run a Test Print: From the printer control panel, run a test print to ensure the printer itself is functioning correctly.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,