9015e ethernet not connected

[amlexpert]

My 9015e printer tells me the ethernet ip is not connected. I have an IP address for wifi. What settings do I need to check, or what should I do? Everything else works fine

[BeemerBiker]

It is not clear what the problem is from your description.

I assume the printer is connected to the router but you cannot print.

Possibly the printer went to sleep and when it woke up they got a different ip address from the router and the PC has the old IP address which is no good any more.

You may want to just bypass the router and print directly from your PC or laptop to the printer using Wi-fi direct

Watch the video to reset the printer and then watch the video for the Wi-Fi direct.  If you still wish to connect to the router let me know.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Watch this video to see how to reset your printer: 9010-9012.
Microsoft's Copilot may have more recent videos.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router.

This video shows how to connect to the router: 9018
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 9010
Wi-Fi Direct is explained on page 139 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 9018
Full function software for scanning can be downloaded here: 9018
You can find all of the software here: 9010-9018. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 9018

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Parts, if any available, can be found here 9018. Use your serial number for more extensive information.
Printer problems could be cleared by one or more of these HP YouTube videos 9010

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 9018 9015 9010

There can be problems if the modem/router has the same name (SSID) for both the 2.4 and the 5ghz band as explained here.

Contact your ISP and make sure the modem/router has different names for the 2.4 and the 5ghz bands if you wish to connect that way.

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.