9120e last firmware update now printer will not stay connected to network

[robps346]

Since the most recent firmware update my all-in-one 9120e does not stay online. I shut it down and start it back up and all is good. However, the next day it is offline again. I have run diagnostics, however, when I run them, the printer is back online thus the diagnostic reads everything as good. Any ideas, anybody?

[A_Gayathri]

Hi @robps346 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the firmware update might have introduced an issue with your printer's network connection. Here are a few steps you can try to resolve the problem:
 

Restart Your Network Equipment: Power cycle your router and modem by unplugging them for about 30 seconds and then plugging them back in. This can sometimes help resolve connectivity issues.
 

Check Network Settings:

• Make sure your printer is connected to the correct network.
• Ensure that the Wi-Fi signal is strong and that the printer is within range of your router.

Update Printer Firmware:  Update the firmware on an HP printer

• Check if there is a newer firmware update available for your printer that might address the connectivity issue.
• You can usually find firmware updates on the HP website under the support section for your printer model.

Reconfigure Network Settings:

• Go to the printer’s network settings and forget the current network connection.
• Reconnect the printer to your Wi-Fi network by entering the network details again.

Reset Network Settings:

• Reset the network settings on the printer to factory defaults and then reconfigure the connection to your Wi-Fi network.

Check for Interference:

• Make sure there are no devices or objects causing interference with your Wi-Fi signal.

Static IP Address:

• Assign a static IP address to the printer to ensure it remains on the same IP and avoids potential conflicts.

Reinstall Printer Software:

• Uninstall and reinstall the printer software on your computer. Sometimes, reinstalling the software can help resolve connectivity issues.

Refer to this document: HP OfficeJet Pro 9120e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[robps346]

HI Gaya1239, thank you for the suggestions I have tried them, and I thought I had it fixed after resetting printer to default settings and then reloading everything including network, it stayed good for two days and now it is back to being offline again. I do not have access to the router to unplug it and restart it. School is going to start on Monday, and I am really going to need this thing to work. Thank you for your help.

[A_Gayathri]

Hi @robps346,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!