AIRPRINT stopped working from iphones

[DaveH007]

My printer works without problems from my two laptops wirelessly but I can no longer print from any of the Iphones that all worked previously. I have checked for any software updates for the printer but it shows none are available. Can anyone help me please?

[Echo_Lake]

@DaveH007

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Update the printer firmware

Click here to know different methods of updating printer firmware. 

Make sure AirPrint is enabled on the printer Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

1. In the Wireless menu on the printer or on the Wireless Test Report you previously printed, find the printer IP Address.

2. Open the Safari browser on your Apple device.

3. Type the IP address in the search bar, and then tap Go to open the EWS.

4. Tap Network, tap AirPrint, and then tap Status

5. In the Redirecting to Secure Page message, tap OK

6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

7. If the status is Off, tap Turn on AirPrint.

Try to print. If the issue persists, continue to the next step.
Use an alternate printing method Go to 123.hp.com to install the HP Smart app. Follow the guided setup to connect and use the printer. If the printer connection fails over the local wireless network, continue with these steps to set up the Wi-Fi Direct printer connection to your Apple device.

Hope this helps! Keep me posted. 

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