Adding HP Deskjet 2630 to HP Smart App

[CharleyRose]

Ok so I went to print a MS Word document tonight and my printer would not print. I had to uninstall it and then reinstall it. Now everything is installed and I can print again. However, I am not able to add the printer to the HP Smart app on my computer. I have spent the last 1hr 30mins trying to connect my printer via my wireless network and I can't even connect it to that. I can't scan nor get any of the printer info up.

Can anyone help?

Thanks in advance

[Dragon-Fur]

@CharleyRose 

Welcome to the HP Community Forum.

It's possible that reloading the printer software interrupted the connection to HP Smart.

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Consider

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

 Product Specifications for the HP DeskJet 2630 All-in-One Printer (V1N03B)

 User Guide

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2630 All-in-One Printer 

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[CharleyRose]

Hi Dragon-Fur

So I before I posted I did eventually have to uninstall the printer drivers and the HP Smart App. I reinstalled everything and it made no difference.

Then just after I posted the printer just connected to the network and then appeared in the App. Was all very weird tbh.

But thank you for the advice.

Charley 

[Dragon-Fur]

@CharleyRose 

You are welcome.

Self-healing magic is a great fix.

The actual solution is likely the result of something changing in the network - for example, connection type, frequency speed, File System change (which can include all things "Windows").

As long as the "something" sticks, it's "all good".

Happy Printing and Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"