Administrative lock on HP Printer 8710 Pro

[2Gofast]

I lost power and when it came back, I tried to log into my HP 8710 but I couldn't get it to connect to my MAC where it started. Apparently, my former IT Consultant put some code in so I can't go back to Factory Reset. Says, "administrator locked this device". I have no idea what the access is. I saw another post with a response from an HP rep and the HP rep said they would send a private DM because it's highly confidential on how to remove the "admin" control of the device. HP rep, please respond with guidance

[Raj_05]

Hi @2Gofast,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To remove the administrative lock on your HP OfficeJet Pro 8710, you typically need to perform a partial reset or semi-full reset, depending on the model. Here's a general guide on how to attempt this.

Partial Reset: This resets the printer to its default settings without erasing all user data.

• Turn on your printer.
• Locate the power button on the printer and unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back into the printer.
• Turn on the printer if it does not turn on automatically.

Semi-Full Reset: This option may be necessary if the partial reset doesn’t work.

• Turn on your printer.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer if it does not turn on automatically.

Network and Settings Reset: If the above resets don't work and you're still unable to access the printer settings, try resetting the network settings:

• On the printer control panel, touch or press the "Wireless" icon or open the Wireless menu.
• Find and select the "Restore Network Defaults" or "Restore Network Settings" option.
• Follow the on-screen instructions to reset the network settings.

If these steps do not resolve the issue, or if your printer is managed by a network administrator or has additional security settings enabled.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[2Gofast]

Hi Alden4, After doing the suggested steps to try to change the settings my 8710 Pro still result in a message that the printer was locked by the administrator or person who set up the 8710. I do not have access to that administrator any longer. Is there another method that you are aware of? 

[Raj_05]

Hi @2Gofast,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support