• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎05-18-2025 05:19 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 11

After an auto firmware update the printer would only connect over the internet - via wireless network. I rebooted modem and router now printer shows "status unavailable" When clicking on add or update printer shows online. Any other suggestions? 

1 REPLY 1

‎05-19-2025 07:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset wireless and then use HP Smart to setup and connect printer to the network again?

 

These resources will be useful:

Reset wireless:

https://www.youtube.com/watch?v=H9ryGwiH2bg

 

Connect printer to networkj:

https://www.youtube.com/watch?v=nZM39cWeG0c

Go to time 8:37 Install HP Smart

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.