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HP Recommended
HP LaserJet Pro M15w Printer
Android 8.0 Oreo and older

After I changed the IPP password for my Printer, I can't login using the password I set and the username doesn't matter anyway. I set the password via the IP address of my Printer by the way and have seen lots of people get into issues with this. Can anyone help?

3 REPLIES 3
HP Recommended

Hi @tauhid0

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Let's try the factory reset. 

 

  • Turn off the printer by pressing the power/ready button (button 3 in the picture below).
  • While the printer is off, press and hold the resume/cancel button (button 4 in the picture below).
  • While holding the resume/cancel button, press the power/ready button to turn the printer on.
  • Continue holding the resume/cancel button for 20 seconds.

c05868608.jpg

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @tauhid0,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @tauhid0,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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