After joining HP Instant Ink, my printer no longer works

[simonwildcat]

My printer used to work perfectly fine until I joined HP Instant Ink and installed the new cartridges. Even though my printer worked perfectly and STILL says it's connected to the Wifi, it cannot connect to the HP Instant Ink server and gives me a DNS error. I have green ticks under Network Summary, Wireless Setup Wizard and Wi-fi Direct. I already have spoken to two people at HP but when they can't fix my problem they simply hang up or say they will call me back and never do. I have a case number which is [Personal Information Removed]. 

[sandytechy20]

@simonwildcat 

Welcome to the HP support community.

I am glad to assist you to fix the web service connection error on your printer.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

• NOTE: 
• If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

• If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
• If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
• Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
• On your control panel, press the HP ePrint icon.
• If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
• If a summary screen displays, Web Services is already on.
• 
• If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.
• 
• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[simonwildcat · Accepted solution]

My printer is connected via the Wifi and the printer states that the signal is excellent. I can view the printer's info in my web browser by typing in its http address. It shows the following status:

When I try to connect to web services it fails with this message:

[sandytechy20]

@simonwildcat

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers