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‎06-03-2024 02:04 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w

New Xfinity Gateway router. Cannot get printer to connect; HP Smart app found printer but not new network! Printer worked fine on previous router and network. (Everything else connected ok). Could use some help!

Category:
5 REPLIES 5

‎06-05-2024 04:40 AM

HP Recommended

Hi @LL1702,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Try all the steps from this document and see if that helps. 

 

You may also refer to this document for further assistance. 

 

Try updating the firmware. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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‎06-06-2024 10:44 AM

HP Recommended

This is really maddening. I had already received those documents from a support person at HP. They do not work for my issue; I'm not even sure there IS a WPS button on my new router. It certainly isn't marked as such.

 

The fact that the HP support person wanted to charge me $19.99 to evaluate the problem is offensive. I chose the free emails instead, which are useless.

 

AS for updating firmware--how can I do that when I can't connect to the internet???

 

I have gone around and around with virtual online help, phone support, and now this forum--all the solutions are the same and none of them have worked. That's just disgraceful. All I want to do is change my printer's network connection, and it seems to be impossible.

 

My likely next step: give the printer away and buy a new one from any other company BUT HP. This is a needless expense but I don't seem to have a choice.

 

 

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‎06-07-2024 05:50 PM

HP Recommended

FINALLY. After much struggle, I got the printer network updated.

 

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‎06-08-2024 11:01 AM

HP Recommended

Hi @LL1702 

 

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

 

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead.

Nal_NR-Moderator
I am an HP Employee

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‎06-14-2024 09:56 AM

HP Recommended

How did you solve problem?

 

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