AirPrint not working on HP OfficeJet Pro 9010 series

[BevanSA]

Good morning,

I'm having problems with my printer (HP OfficeJet Pro 9010 series) on my Apple devices. It works fine on my Android and Windows devices however.

On my MacBook Pro running Big Sur the printer shows up in the Add Printer page but AirPrint does not appear under the Drivers list and it does not have any appropriate dedicated HP options in the Select Software menu.

The behaviour on my IPad is intermittent. Sometimes the printer is not detected and it simply shows "No AirPrint Printers Found". Other times it is detected but when I try to print I receive a 'Printer is Offline' error.

I can confirm that the printer is on the same network and is turned on as I can access the printer's web interface from both devices.

According to the printer's web interface AirPrint is turned on.

The printer itself is using Firmware Version MANHTNPP1N002.2115A.00, which it reports as being the most recent.

I'd appreciate it if anyone could assist.

Thanks,

Bevan

[ShlomiL · Accepted solution]

Hi,

Please follow below documents and check if that may help:

HP Printers - AirPrint Connection Fails (iOS 11, Sierra, High Sierra)

HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS)

I would also suggest printing and evaluating a Wireless Network Test Report to check for any network problems, a such would likely be related with your router which does not support Bonjour pockets (Multicast, the network protocol used by Apple devices):

You may follow below guidelines to review the report information:

HP Printers - Use a Wireless Test report to test the printer connection

Additionally, I suggest testing with WiFi Direct and check for any difference, if that works but fails through your home network, the home network is the cause for the issue:

https://support.hp.com/us-en/document/ish_1841315-1637332-16

Shlomi

[BevanSA]

Thanks Shlomi,

I've run through the documents and printed the network report and didn't come right.

I did manage to print from my iPad trough WiFi direct, so the problem might well be the network. I can't test this with my MacBook right now but will do so a little later.

Cheers,

Bevan 

[BevanSA]

I have now tested with the laptop and it works for direct wifi too. I will investigate what can be done with my router. Thanks for the help.

[ShlomiL]

Could you please let me know your router brand and model? I will try having a look to see if I may guide you any further to the right direction.

Shlomi

[BevanSA]

It's a Zyxel VMG3625-T20A

It's actually a relatively new router so I should probably have suspected it sooner.

I am battling to get into the router's admin console at the moment but I will post here if I make any progress.

[ShlomiL]

Look around in your router configuration for IGMP or IGMP Snooping, I couldn't find much information in its user-guide but with the router settings configuration it may give you an hint:

https://www.192-168-1-1-ip.co/manuals/8519.pdf

Also make sure your latest router firmware is installed, as well you may contact your router service provider for help, IGMP / AirPrint / Bonjour / Multicast support from the router side would be the key for the problem resolution.

Hope that may help,

Shlomi