AirPrint works only one or two times from Mac OS Big Sur

[Thomannh]

Hi everyone,

when I add my new printer as AirPrint printer I can print out one or tow jobs. After these two jobs the little red 1 appears for several seconds and disappears afterwards without any printing. I then have to deinstall the printer, shut it off. Turn it on again, install again, then it prints again for one or two jobs.

Any recommendations?

Best regards
Holger

[Betty0610]

@Thomannh

Welcome to the HP Support Community.

Have you tried using the HP Smart App? https://support.hp.com/us-en/document/ish_2073929-1413451-16

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Thomannh]

Hello Betty,

thank you so much for your reply! I am sorry I didn't manage to answer earlier as I went on a business trip.

I downloaded the hp smart app on my Mac and on my iPhone. On the iPhone it works well whereas on the Mac the printer can't be found 😞

I checked the firmware version of the printer which is actually more up to date (V3.82.01.11) than the version on the support site (V3.82.01.08)...

Best regards
Holger

[Betty0610]

Let's Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Thomannh]

Hello Betty,

I tried your solution. Without restarting the printer it didn't print out anything, the printjob just disappears. After shutting down and restarting the printer it behaves as described before. 1-2 times it works, afterwards the printjob disappears without any printout.

Best regards
Holger

[Betty0610 · Accepted solution]

If you are able to print from other devices, it means the printer is working fine. This could be an issue with the macOS Big Sur. Have you tried contacting Apple Support for assistance?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Thomannh]

Hi Betty, from my iPhone it works quiet well. I will try to get support by apple and come back here as soon as there is a solution.

[Betty0610]

Sure, do keep us posted 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[lizzardtan]

I keep getting the message printer not responding

[Betty0610]

@lizzardtan

Welcome to the HP Support Community.

Which Printer do you have and to which device is it connected to?

Let us know 🙂

Thanks!