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‎07-26-2021 09:38 AM

HP Recommended
Product: Officejet Pro 9010 Series
Operating System: Microsoft Windows 10 (64-bit)
My printer has suddenly lost any functionality related to printing wirelessly.  There are no menu options related to wireless printing (except wireless direct, which is enabled) and the printer is requesting an ethernet cable.

 

I have tried all the steps that have been recommended by the Virtual Agent.  Since this is a wireless issue, the HP Print and Scan Doctor and HP Smart cannot see the printer so they are worthless.

 

The HP Network Configuration page states that the wireless function has been disabled.  I'm not sure how or why this has happened.  I have seen 2 posts with no solution.  If anybody has found a solution, please post it here.  Thank you!!

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2021 08:55 AM

HP Recommended

I tried factory restore settings didn't work. Tried Network settings restore didn't work. Did a Cold Restore and that worked. I think you can get to it from the settings on the display. It will erase everything and start from scratch. Wifi setup came back. I also used a USB cable and HP smart app to do the cold reset. I also have a the lastest firmware. IDK why the wifi went away.

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2 REPLIES 2

‎07-27-2021 08:55 AM

HP Recommended

I tried factory restore settings didn't work. Tried Network settings restore didn't work. Did a Cold Restore and that worked. I think you can get to it from the settings on the display. It will erase everything and start from scratch. Wifi setup came back. I also used a USB cable and HP smart app to do the cold reset. I also have a the lastest firmware. IDK why the wifi went away.

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‎07-27-2021 09:03 AM

HP Recommended

Hi,

 

 

We're glad you managed to solve your problem 😉

 

 

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

 

 

Thanks,

I work on behalf of HP.
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