App does not recognize printer

[Gentlethunder7]

My HP Smart App does not recognize my printer.

My printer is online,app can’t find it. 
I have removed the app and reinstalled, I have rebooted my phone and printer. 
help

[zoey7886]

@Gentlethunder7, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart App Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart App is not recognizing your printer while your printer is online, here are some steps you can follow to resolve the issue:

Ensure Basic Requirements

Ensure both devices are on the same network:

• Make sure your mobile device and printer are connected to the same wireless network.

Check Wi-Fi signal strength:

• Ensure that both your printer and mobile device have a strong Wi-Fi signal. If you have numerous Wi-Fi points or wireless devices nearby, they could be causing interference.

Steps to Troubleshoot

Restart Devices:

• Restart both your printer and your mobile device to refresh their connection.

Enable Bluetooth:

• Ensure Bluetooth is turned on for your mobile device as it helps in discovering printers.

Enable Location Services:

• Ensure that location services are enabled for the HP Smart app on your mobile device.

Sign in to HP Smart:

• Make sure you are signed into the HP Smart app with your HP account credentials. This might help sync and identify your printer.

Reconnect Wi-Fi:

• If your printer was online but you still had issues finding it, reconnect your printer to the Wi-Fi using the Wireless Setup Wizard available in the printer’s settings.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,