Assistance Needed for Scan-to-Email Issue with HP Smart Tank 7600

[test283]

I own an HP Smart Tank 7600 printer and have set up the scan-to-email function using a Hotmail account. Until a few days ago, this feature worked perfectly. However, I am now unable to use the scan-to-email function, and the HP Smart app displays the error “Incorrect login details. Check username/password and try again.” or “Server down.”

I have already taken the following steps to resolve the issue:

1. Disconnected and reconnected the printer from the power supply.
2. Reinstalled the HP Smart app.
3. Reconnected the printer.

Unfortunately, these measures have not resolved the problem. Here are the current settings:

• SMTP server name: smtp-mail.outlook.com
• SMTP port: 25 or 587
• Username: [Your Hotmail address]
• Password: [Your password]

I would greatly appreciate your assistance in resolving this issue so that I can use the scan-to-email function again.

[Andr-1611]

Hello @test283,
Welcome to the HP Support Community!

Microsoft changed the settings: POP, IMAP, and SMTP settings for Outlook 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[test283]

Dear HP Support Team,

I am writing to seek assistance with an issue I am experiencing with the “Scan to Email” feature on my HP printer. Despite updating all settings for my **bleep** account, I continue to receive the following error message: “Incorrect login credentials. Please check your username/password and try again.”

Here are the steps I have taken so far:

1. Verified and updated the SMTP server settings.
2. Double-checked the username and password for accuracy.
3. Attempted to reset and reconfigure the email settings multiple times.

Unfortunately, none of these steps have resolved the issue. I would appreciate any guidance or solutions you can provide to help me get the “Scan to Email” feature working again with my **bleep** (**bleep**) account.

Thank you for your support.

[Andr-1611]

Read this solution here scan to email .
“OAuth2” causes the problem.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Max630]

I have exactly the same problem. I have checked all my settings and they are as required. It was working on 4 October 2024 and now on 14 October 2024 it is not working. Why? It just keeps saying the my username/password is incorrect yet I can actually log into my Hotmail account with these same settings.