Assistance Required to Reset Password for HP LaserJet M15w

[memphis3]

Hello HP Support Team,

I am experiencing an issue with my HP LaserJet M15w printer. While attempting to configure it for Wi-Fi network access, the HP Smart app requests a password to access the advanced settings. Unfortunately, I do not know this password, which prevents me from completing the setup.

Could you please provide guidance on how to reset or recover the printer's password? Any instructions or advice on resolving this issue would be greatly appreciated.

Thank you for your assistance.

[BeemerBiker]

You just need to do the Wi-Fi reset  as described here by RB35

[edit]  I corrected the above url

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

A reset video M28w


All m15w

Wi-Fi direct mode uses the PIN. This is useful if you want to avoid configuring or using the modem / router.

To use Wi-Fi Direct, make sure it is enabled.
To check Wi-Fi Direct name and password (pin), print a configuration report by pressing
and holding the Resume/Cancel LED starts blinking, and then release the button.

A video showing this for m15w is here Page 5 of reference guide explains Wi-Fi direct for the M203dw and indicate that both the 2.4 and 5ghz band are supported.


Here is Wi-Fi setup video for m28w The m15w video here might be useful but the Wi-Fi is easier to setup.

WPS or pushbutton Wi-Fi setup is described on page 2 of this manual

full feature software m28w and 29,30,31 March 2022

Full feature for m15,16,17a,17w March 2022

LaserJet Reference m28w m15w m203dw
m102w m106w

three ways to connect 102-106


setup using iPhone or iPad
https://www.youtube.com/watch?v=ezYcwQ-3x48&ab_channel=HPSupport

setup using android phone or tablet
https://www.youtube.com/watch?v=x_sUA5YuYmc&ab_channel=HPSupport

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.

[memphis3]

Thank you for the detailed response.

Wi-Fi Direct is working well, and I’m able to print using it. However, the main issue is connecting the printer to the Wi-Fi network. I am unable to connect through the HP Smart app or any of the standard HP applications.

I also contacted HP technical support via the phone helpline for Poland, but the representative was unable to find a solution. His only recommendation was to connect the printer via USB. Additionally, I can’t access the advanced settings for the printer or network, as it continuously prompts for a password.

I have also reset the printer multiple times following the instructions in the video, but this hasn’t resolved the issue.

If there are any other suggestions or potential solutions, I would appreciate the guidance. Thank you again for your help.

13Jeśli są jakieś inne sugestie lub potencjalne rozwiązania, byłbym wdzięczny za wskazówki. Jeszcze raz dziękuję za pomoc.

[memphis3]

Thank you for the previous support.

I was able to connect the printer to Wi-Fi using the WPS method, so the printer is now on the network. However, I still need to reset the EWS (Embedded Web Server) password to access the printer’s advanced settings on the server.

If anyone has advice on how to reset the EWS password or access the advanced settings without it, I would appreciate the help. Thank you!

[BeemerBiker]

The url I provided for the wifi reset had an error which i just corrected.