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‎03-06-2022 12:12 PM - last edited on ‎03-14-2022 06:04 AM by Retired

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Message on android phone: Authentication Required Enter cre... - HP Support Community - 8313341

I am also trying to find the claim code and I am currently looking at the printer website. There is no tab for "Web Services".  I can only see Home, System, Copy, and Networking.  I've opened it directly in my browser and in the HP Smart app on my desktop. It looks the same in both places. What am I missing?  

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1 REPLY 1

‎03-16-2022 11:21 AM

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Hi @rhonnyk,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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